Refund policy

RETURNS 

If you would like to return an item, please contact us by email within 7 days of receiving your order. You have the option of an exchange, or store credit. All items must be unused and in their original condition with tags attached to be eligible for a return. We do not accept exchanges or returns on sale items, unless the item is faulty.

Please allow up to 5 days for your return to be processed, you will receive an email with a tracking number once the new item is back on its way.

The buyer is responsible for return shipping costs, and original shipping costs are non-refundable. In the case of an exchange, we will cover the cost to send the new item back out to you. We do not take responsibility for lost or stolen parcels so it is best to send items back with tracking. 

If your item is deemed faulty, we will cover your return shipping costs. It is at our discretion whether we repair, refund or replace a faulty item.

Please contact us by email prior to returning your product on: hello@dobclothing.com.au

STORE CREDITS 
Once we have received your return and it has been inspected your store credit will be processed. You will receive an email containing your voucher code. Store credits have no expiry & you may use them whenever you're ready!